Pros
Since the company hosts a variety of client programs, you might get assigned to a good program with a nice wage you can get comfortable in. There are programs that have your immediate management looking out for you. General observation from a couple years: The best ones are probably going to be anything they're doing at the behest of a state or federal agency, but that's not an absolute rule. Schedule is always consistent, some programs offer more overtime than others. I did not experience "heavily suggested" overtime in my program personally, so I can't comment on whether or not that's something to be wary of. Benefits kick in pretty early and they're all right. They've shifted to teleworking, which is the big one for a lot of people right now. If the program you're in ends, they'll at least try to find you a new program to work in instead of letting you go.
Cons
Since the company hosts a variety of client programs they negotiate budget and standards with, there are an uncomfortable amount of minimum-wage-or-nearly positions, for an unreasonable amount of work. Any other meat grinder call center would at least be offering $3-5 more for your time to do the exact same thing. Expect the overworked programs to also be the widest revolving doors with jaded leadership. Speaking of computers not working, regardless of program, be advised that they've had a rough adjustment to teleworking, and their technical support is rarely on the ball when/if issues arise. If you do get into a program you like, keep your ear to the ground. If the program you're in is ending, the amount of heads up could possibly depend. I've seen about two months warning firsthand, but I've heard of rank-and-file not knowing anything until they show up one day and they're assigned to a new program. The programs you are offered are probably going to be the revolving doors with aforementioned issues, so accept one if you're just trying to stay employed, but even if you do, you're likely to be better served putting in applications elsewhere if your program is cancelled.
