Best job ever! - Claims Processor TTEC Employee Review

3.0
May 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Hours are great, the coworkers have become a second family in spite of working from home. TL’s and team chats help so much when one has questions.

Cons

Training could be better, longer and more in depth. Things change all the time, according to whom the client is.

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TTEC Response
5y
We appreciate that you took the time to share your thoughts on how we can continue to create exceptional experiences for TTEC employees. If you would like to share more about your experience, please visit www.ttecwehearyou.com

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

1
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TTEC Response
2w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
4.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good PTO Relaxed environment Good people to work with

Cons

Always change of management Outsourcing for all there roles

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