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      TTEC

      Engaged Employer

      TTEC reviews

      Project assignments without regard for skillset - Senior Consultant TTEC Employee Review

      2.0
      Jun 22, 2021
      Senior consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Salary is good. - Unlimited (in theory) PTO. - Decent benefits. - Decent 401k. - Work from home.

      Cons

      - Got assigned to multiple projects in a row without having the right skillset but still expected to deliver on par with the "senior" designation. - Constant reminders about working towards Microsoft certifications. Most of those that Avtex needs are in a different area than my specialty. It would help to actually work in the area I'm expected to get certified in. - Got sent to a basic week-long course on something I've never worked with and was asked if I could take a Microsoft certification test after. - Lack of clarity of resources' roles on projects (PMs vs developers). Developers seem to be expected to handle more customer-centric communication than seems appropriate. - It seems to be ok for PMs to keep repeating they are not technical to avoid documentation or requirements gathering. - Push towards configuration-over-code approach causes solutions to be extremely brittle and cumbersome to develop and operate. Completely unable to test in any kind of automatic manner and implementation unrepeatable if there is a need to deploy elsewhere.

      avatar
      TTEC Response
      5y
      Thank you for providing this feedback that we can review with the management team. Matching the right people with the right processes, work, and technologies is important to job satisfaction and all-around success!

      Explore other reviews about TTEC

      5.0
      Apr 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at TTEC is good mainly because it offers remote work, flexible schedules, and an easy entry point for beginners. You also get paid training, decent benefits, and a supportive team environment, with some chances to move up

      Cons

      Working at TTEC can be tough because of low pay, high stress from constant customer calls, and inconsistent management. Schedules can also change, training may feel rushed, and there’s high turnover with limited job security

      avatar
      TTEC Response
      2mo
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the remote work options, flexible schedules, paid training, benefits, and supportive team environment, as well as opportunities to grow. We also take note of your comments regarding workload, compensation, training pace, management consistency, and job stability, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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