Pros
Pros are from before circumstances. Compensated with incentives for great performance, working from home, good not great community,
Cons
Low basic, became worst as time goes by. Since community is hitting the goal and getting incentives, management alterned some stats, changed system protocol, managing chats, and action plans to make sure company is in good standing. Before, we have enough time to response to customers. As you know, chats atlre handled at the same time, and are coming in fast specially if queueing. Management changed from 15 to 4 min response time to all customer. If the customer didnt reply after 1 or 2 minutes even, we would get 3 chats in. Then there's the 14.5 % tax deduction from the incentives, if yiu get any. Without any notice at all, or even a memo and breakdown of that tax, it's not even fromgovt, it different from the 20% tax. A lot has changed.
