Pros
1. It used to be an ok to good company to work for. 2. They have stated values on their website. 3. They started modernizing after the data breach. 4. Free Coursera in IT. 5. Some of the people there, like my immediate manager, are good as gold. They're just caught in a bad situation. Some do things they wouldn't normally do, because of pressure from above.
Cons
Ethics and Values (HR/Human Capital/People & Culture): 1. Leaders aren't serious about the living the new corporate values anymore. It comes from the C-level. 3. HR isn't responsive, or is abrasive/unhelpful, quick to shut you down. 4. Benefits. UMR. Not good, keeps decreasing, costs keep increasing. “Employee Discounts” are just ads, not real discounts. If you need help, you're the inconvenience. Lots of talk about wellness and well-being, but actions are not in parity with their messaging. 5. Toxic positivity/pretending. Bullying is rampant and tolerated. Report it and it gets twisted, not handled. 6. Spying. Invasion of Privacy. Life as a CSR: 1. Retaliation is real. Report fraud, and your metrics immediately tank. 2. High ratings are not reasonably attainable, unless data is manipulated. Normal practice is to down-score to not pay bonus/variable pay. 3. WeHearYou is NOT real. If you report retaliation, you are unmasked/de-anonymized to ops, and retaliated on again. 4. Your position is never stable, and is tied to call volume, or the client's contract expiry. You are basically a "full time permanent" temp, not working for ttec, until you are promoted outside of a client program. 5. Your life matters less than 10 minutes of switch time. 6. I was physically sexually harassed/touched on-site, and HR considered that homophobic. 6. Wage hour lawsuits... That's not a new thing. How dare you have to have a human bodily function - hold it in, or you get managed out! Life in IT/Data: 1. Talent is leaving/running away. Stress, lack of leader focus on strategy, too much focus on firefighting. Not a lot of business-IT coordination on capabilities development. 2. High performance review ratings are typically not attainable, and opinion / identity favoritism is a huge part of it. You can spend 14+ hour days for months when asked to make up for other people's poor work, and that is NOT going to get you high ratings. No amount of effort helps. 3.Unhealthy environment - actually results in deadly health issues. 4. Contractor management is ttec's weakest area. 5. Contractors would come to me in tears, in need of some real mental first aid. I'm talking clinical depression. I was the only person they were comfortable talking to. 6. My last paycheck did not include held back pay from when I was first hired. (They don't hold back a paycheck anymore, but I ultimately lost those wages.) 6. Zero effort to retain talent/know-how beyond lipservice. No counter offer. It would have been a nice gesture. The goal was not to retain, but to rid and lower cost. If asked to return, I don't think I could... There would have to be a very significant, demonstrable change in how the business operates. Certain people would have to be disciplined, and not just 'talked to.' It isn't money. It's corporate culture and values behavior.
