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      TTEC

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      TTEC reviews

      It was ok work.. - Pharmacy Benefits Manager TTEC Employee Review

      4.0
      Apr 4, 2025
      Pharmacy benefits manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent training, decent pay for answering phones. Typical customer service with a little extra to do.

      Cons

      Not enough help for stuff that wasn't in training help was an overloaded chat room. The customers calling in were awful, screaming and cussing, old and tired of explaining themselves. And a lot of racist people who asked everyone if they were from America even if you didn't have an accent of any kind.

      avatar
      TTEC Response
      1y
      Thank you for sharing your experience. We're glad you found the training and pay satisfactory. Your feedback on support and customer interactions is valuable as we work to improve our support systems and overall work environment.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      3.0
      Jul 3, 2026
      Inside sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      you will always have a job if you come to work and follow their rules

      Cons

      back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.
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