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      TTEC

      Engaged Employer

      TTEC reviews

      Great Place to Work - Operations Team Lead TTEC Employee Review

      4.0
      Apr 17, 2025
      Operations team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros: great benefits; promotes equity and inclusion of all people; strong focus on legal practices and professionalism; fair and equal treatment to all employees regardless of professional status; great values - "act as one" not only do we work on the same team, but we are also all on the same page, "seek first to understand" for both the priorities of our customers, but also for each other; "do the right thing" is the guiding directive of everything we do.

      Cons

      Cons: spam - your work email gets full of stuff that you really don't need, such as optional meeting invites to celebrate xyz (which you don't get paid for btw), introductions to new softwear not applicable to your role, endless IT ticket updates (3 emails per update), etc. Pay - don't expect any raises unless you get promoted, and then don't expect any raises after. TTEC seems to have a lot of great ideas that they push through without actually completing it before or after promoting it. It's like, they put forth a lot of effort for starting xyz, then half way through get tired of fleshing it out and call it good enough and promote the idea. Examples would take up too much room.

      avatar
      TTEC Response
      1y
      Thank you for your thoughtful review and for being a part of TTEC for over four years. We’re glad you connected with our values and focus on equity, inclusion, and professionalism. Your feedback is appreciated as we continue to grow and improve.

      Explore other reviews about TTEC

      5.0
      Apr 13, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at TTEC is good mainly because it offers remote work, flexible schedules, and an easy entry point for beginners. You also get paid training, decent benefits, and a supportive team environment, with some chances to move up

      Cons

      Working at TTEC can be tough because of low pay, high stress from constant customer calls, and inconsistent management. Schedules can also change, training may feel rushed, and there’s high turnover with limited job security

      avatar
      TTEC Response
      2mo
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the remote work options, flexible schedules, paid training, benefits, and supportive team environment, as well as opportunities to grow. We also take note of your comments regarding workload, compensation, training pace, management consistency, and job stability, as these insights are valuable in helping us continue to improve the employee experience. We appreciate you taking the time to leave a review and wish you all the best in your future endeavors.
      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
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