Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,272 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 627 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 421 reviews)); "Great Culture and Values." ((in 224 reviews)); "Work environment is good and friendly" ((in 162 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 157 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 438 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 157 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 101 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Las Vegas , Duluth , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Temple , Charlotte , Melbourne , New York , Daytona Beach , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

Work at Ttec - Customer Technical Support Representative TTEC Employee Review

4.0

May 7, 2025

Customer technical support representative

Recommend

CEO approval

Business Outlook

Pros

Best opportunities for freshers and 1-4 years experienced and good opportunities almost all ages. One of the companies I had seen in BPO and KPO's who hired irrespective of age, race, sex, religion or region as they mention in Careers pages. (Most of the companies doesn't though they mention) Good in maintaining a work flow or process. Good in following the best practices at work and improving.

Cons

Poor understanding of the situations at work. (Though this point and next is almost everywhere as I hear and understand) One or two Seniors trying to judge the situations going by the situations from one or two ends often forgetting the impact doing so. Lack of respect of employees over seniors often just finding solutions that are temperory. Finding ways to tackle a situation with a complete understanding and until then maintaining the work and process to the best practices possible allowing the client to know where to save money and where to invest more (From my perspective about certain situations, may not be everything) lacks as I have seen. Despite certain flaws I have seen, Ttec is one of the best companies to work with, be it clients or customers or employees.

TTEC Response

1y

Thank you for sharing your thoughts. We appreciate your feedback on our work culture and opportunities. We’ll take your suggestions into account as we continue to improve and provide a supportive environment for all employees.

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5.0

Jul 6, 2026

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

TTEC Response

1w

Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.

3.0

Jul 3, 2026

Inside sales representative

Recommend

CEO approval

Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

TTEC Response

1w

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you value the job stability you've experienced. We also appreciate you sharing your perspective on call volume and the importance of supportive leadership. We understand how these factors can impact the employee experience, and feedback like yours helps us continue identifying opportunities to improve. Thank you again for taking the time to share your thoughts, and we wish you continued success in your role.

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Work at Ttec - Customer Technical Support Representative TTEC Employee Review

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