Disorganized Mess - Anonymous employee Team Select Home Care Employee Review

Thank you for your honest and passionate review. As the President of Team Select Home Care, I take full responsibility for any and all failures or short comings in our business. I was shocked to hear of your experience with our agency, and frankly am even more shocked that your level of frustration has gone unaddressed. We started this company on the premise that home care, in it’s current state, was unsustainable. Reimbursement rates were sky high, and accountability by clinicians and business owners was nonexistent. In the 6 years that we have been building Team Select, while reimbursements have been cut by 40%, we have become the largest home care provider in Arizona and Colorado, with offices in Oklahoma as well. Make no mistake, size in no way equals quality. Yet I raise our rate of growth as an example of how the marketplace has rewarded us for focusing on having world class clinicians, consistent processes, and our ability to leverage technology to improve the care of our patients and the lives of our valued employees. Not only have we been recognized in our marketplace with an ever increasing stream of patient referrals, built on trust, but the business community as a whole as recognized us as well. • Ranked #3 Best Place to Work by the Phoenix Business Journal in 2014 • Awarded the coveted Home Care Elite status in 2014 • Ranked Top 500 Agencies in US in 2014 • Achieved 5 star status as ranked by Medicare in all Team Select offices in 2015 My simple point is to explain that I think your experience was horrible and I truly apologize, yet I think it was an outlier. Lastly, let me explain that rates of pay determined for our clinicians in our Medicaid division, which you are clearly employed, are determined by government contracts. We have absolutely no control over reimbursement and are forced to work within the scope of what the federal government deems is reasonable and appropriate. I share your frustration with the lack of proper funding and support. I am, however, damn proud of what we have accomplished while working within these constraints. I wish you luck and again apologize for any frustrations we may have caused you. Sincerely, Mike Lovell President