Pros
You learn a lot, and the people in your immediate circle of coworkers are almost guaranteed to be lovely and conscientious. It also employs a diverse array of people, so you can meet people from almost every background.
Cons
-The ROA team has been without a manager for over a year and has been relying on people who were not hired to be managers, were not trained to be managers, and who did not want to be managers -Everybody on the regulatory team is expected to do the work of two people, often working as late as 9pm, after starting as early as 7:30 or 8 am -When it was proposed that employees who worked late come in later or leave early the next day, the idea was shot down by a manager -when concerns about workload were brought to management, multiple people were told by the same manager that they needed to be flexible as this "is not a retail job" -the staff is grievously underpaid, especially for the amount of work being done -Poor communication, training, and an inability to communicate with clients effectively have resulted in documents arriving at 3pm, due for turnaround by the end of the day, which is simply unacceptable. -all of this contributes to high turnover, meaning that t any given point, only half the staff is fully trained. Even after half the ROA team notified management of their intent to resign, the client was not informed of the impact this would have on turnaround time for document processing. -Also, while this is actually more the fault of the government services TRI contracts with, technology required to do your job is frequently buggy, losing up to half a day at a time to technical issues.