It’s all smoke and mirrors plus sexual harassment - Assistant Manager Tend Employee Review

1.0
Apr 14, 2022
Recommend
CEO approval
Business Outlook

Pros

I don’t have any pros unfortunately.

Cons

Management only focuses uplifting the operations team and benefiting the higher ups. When they hire you they will make it sound like an amazing opportunity but in reality they just want to overwork you for the bare minimum. It also doesn’t matter how long you’ve worked for the company, new employees come in getting higher salaries and the HR team black ball you with raises or any incentives. The only thing diverse about this company is the dental assistants and hygienists which are at the bottom of the priority list. Everyone else is white and as you can imagine they only look out for each other. They also hire people with no experience in dentistry, don’t give proper training, and then fire them if they don’t deliver. I personally watched the company go from a caring environment to a money hungry machine. You’re expected to do new tasks daily to increase revenue with no benefit or increase in raise. Some of the dentists are the nastiest I have ever worked with as well some members of the operations team. They try to act like parents and scold you instead of giving constructive criticism so you can grow in the company. This place left a bad taste in my mouth and the turn over rate shows I’m not the only one. I also feel that their dental practices aren’t efficient. I’ve witnessed patients getting cut in their mouths, patients swallowing whole teeth, doctors misdiagnosing patients in order to exhaust their insurance. If you’re looking for a great, honest, place to work where you can learn and grow, don’t go here, trust me. Current employees still complain to this day.

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Tend Response
4y
Thank you for candidly sharing your feedback, as we value employee opinions and take these comments very seriously. We are sorry to hear that your experience was not a positive one, and welcome feedback to help us make Tend a great place to work. This post alleges serious issues that we have no knowledge of, including the specific comments about clinical care and harassment. Our team is committed to providing the highest quality of care to our members by recruiting, hiring and developing outstanding clinical teams. We are proud of our diversity, our strong community and culture, and the great care our teams provide. We have a zero tolerance for workplace harassment of any kind, and would welcome the opportunity to speak with you about your experience to address your concerns. Please reach out to people@hellotend.com to continue the conversation.

Explore other reviews about Tend

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun environment!! I love my team and patient base. Great marketing and support system.

Cons

Being in the dental field for a while now I had not found a dental family where I felt heard and Tend offers that. No complaints on my end!

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Tend Response
1w
Thank you so much for this! We love hearing that you've found your dental family at tend — that sense of belonging is something we work hard to create in every studio. Your feedback on team activities is noted, and we're always looking for more ways to bring teams together. So glad to have you with us!
1.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

There are none. It's all fake.

Cons

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

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Tend Response
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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