Started out good but turning into something else - Dental Assistant Tend Employee Review

3.0
Feb 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Good pay. State of the art technology. Great doctors. Advancement opportunities. Diverse.

Cons

Too many changes! It’s turning out to be just like any other DSO. The original culture made it a joy to come to work! Now it’s stressful! The prices of services keep going up. At first nitrous was free, then it went to $81 now it’s $145!!! And all of this happened over the course of 12 months!! The change in upper management wasn’t a good call and they constantly hire people with no dental knowledge or background which is frustrating to dental professionals

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Tend Response
3y
Thank you for sharing your experience and for the time you spend tending to our members. We are always looking to improve our team members’ & members’ experience and maximize Tend as an employer and dentist of choice. Those improvements do bring on changes, and we do our best to effectively communicate why we are making changes and how they will impact the team and our members. We also concentrate on hiring the top talent for our clinical and non-clinical roles, so while we do want our teams to be able to provide access to member care at full capacity, we do focus on hiring the right people. If you'd like to continue the conversation, please reach out to us at people@hellotend.com.

Explore other reviews about Tend

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Plenty of growth opportunities, pay, flexibility

Cons

I’d love to see us use even more technology

1.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

There are none. It's all fake.

Cons

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

2
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Tend Response
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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