The glorified Aspen, run far away - Dental Hygienist Tend Employee Review

1.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook

Pros

It looks nice, always in good locations

Cons

Terrible management, they load you with an hour for new patients, ask for an FMX, IO photos, velscope, pan, AND treatment, prophy, srp, all that in less than an hour. Then say “you have help” but there is no help because they load the schedule, so assistants or extra rooms aren’t available. They have a “template” that is supposed to be followed, but then even the call center schedules out of the template. /‘d then will argue with you, the PROVIDER on why they think they can schedule an SRP in 30 min. They don’t really know what they’re doing, they put up too many locations before making sure the new locations are functioning properly. They do not care about your health, how poorly it will be on your body, you do not get the help you deserve at working for this company. It took me over a year to remove the layers they like to create for you, that it’s a positive place, that they care, etc. when in reality, it is truly the worst work experience I have ever been in, and I have temped in over 70 offices…. It is so sad. There is NO WORK LIFE BALANCE as much as they try to tell you. You are a worker bee just making their money

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Tend Response
2y
Thank you for sharing your feedback and experience at Tend as a Dental Hygienist. We appreciate you calling out our beautiful studios in prime locations across Atlanta. We are proud of our studio aesthetics and in locations to best serve our members. Thank you for all of your hard work and clinical care that you gave to our members. Hygienists give a lot of time and effort to properly care for our members. To deliver the best care, we do have timing standards and expectations for each visit. We offer flexible schedules for full or part-time team members to best fit their working needs. Please let us know if you would like to continue this discussion with Tend Dental, email us at people@hellotend.com.

Explore other reviews about Tend

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun environment!! I love my team and patient base. Great marketing and support system.

Cons

Being in the dental field for a while now I had not found a dental family where I felt heard and Tend offers that. No complaints on my end!

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Tend Response
1w
Thank you so much for this! We love hearing that you've found your dental family at tend — that sense of belonging is something we work hard to create in every studio. Your feedback on team activities is noted, and we're always looking for more ways to bring teams together. So glad to have you with us!
1.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

There are none. It's all fake.

Cons

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

2
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Tend Response
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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