Authentic and trustworthy - CX Program Manager Texas Mutual Insurance Company Employee Review

Excellent Company to work for. Always strives to do the right thing.

No negative opinions for working here.

The mission and resources can be counted as pros as compared to other carriers, benefits are decent

Supervisor and Senior management additions and changes have been a nightmare. Abrupt changes to content and standards have been implemented with no guidance or direction. Already unmanageable workloads have doubled because directives are unclear, inefficient and not thought out, not from any realistic perspective from people completing the work. Staff is struggling to adapt to changes but supervisors and management insist “ we figure it out” burning valuable time guessing and results being rejected. Excessive meetings are help and promise to reduce workloads and provide clarification but things continue to deteriorate. Existing staff is required to attend extensive leadership training he but when positions open, outside candidates are hired WITH NO EXPERIENCE in lieu of current dedicated employees. Staff struggled to understand the roles of management as they don’t provide guidance or support and often have no recent work g knowledge of the current job, it’s demands and it’s process.