The management in Claims is terrible. There is a constant state of confusion. The messages from corporate Claims management tries to cheer up staff about the future and the great work that we're doing, but nobody believes it anymore. We are constantly told that the company is successful one day, and the next we are beaten down by supervisors that we're underworked, a bunch of whiners, and still not meeting goals. Management cut staffing at the busiest time of the year and they aren't bringing in temps. Everyone is working 60 hours a week. Things were looking up a couple of years ago, but morale in the entire claims division took a nose dive in just the last year, despite larger bonuses (for most people), and moving to a nice new building. Nobody has time to enjoy the new building because we're chained to our desks. The company constantly posts pictures on social medias of smiling employees - almost none of them are in Claims.
There is a steady stream of people leaving. Many of the people leaving have decades of Claims experience, including grandfathered licenses. Everyone is trying to get out of Claims because they don't trust the management anymore. Only ONE departure in the last five years has been due to retirement. The rest left for other companies, promotions outside of Claims, or were suddenly fired.
The Claims supervisors are constantly trying to spin that things are going well, but they know they're lying and will admit it during 1:1 conversations. People that are trying to just make ends meet living in the most expensive city in Texas feel trapped because the pay is better than you can get without moving to another city.
