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The Cheesecake Factory

Engaged Employer

Horrible place to work! - Server The Cheesecake Factory Employee Review

1.0
Dec 14, 2011
Recommend
CEO approval
Business Outlook

Pros

You get to eat free food in the training. If you are a seasoned server, there is great earning potential with the "turn and burn" method. It is almost always busy.

Cons

Guests are mostly tourists and tip less than 10%, they are also rude. Management makes you feel horrible about making small mistakes. Management likes to disappear into the office at the end of a shift. The service staff doesn't work as a team. Bussers ignore stations when servers don't give them extra tips. Kitchen will presell 80% of the tickets making food runners and servers wait for the food. The glassware, plates and silverware are excessively dirty all of the time. The floors are very slippery even with sfc. The management doesn't intervene when employees are being rude to eachother. They do not allow you to take even a 15 minute break when working a double shift. Praise is only given to good shop reports and kitchen employees. The management plays favorites and the employees are afraid to speak up in fear of losing their jobs.

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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