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The Cheesecake Factory

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Stress, Incompetence, and more stress - Line Cook The Cheesecake Factory Employee Review

2.0
Dec 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Good pay, good hours, good food. Latest new system made it easier for salad/sandwiches coworkers (no more randomly asking for W/salad...but they still asked for them anyway even with the new system in place).

Cons

Incompetent managers making stupid decisions such as this: Management foolishly hired two new people to pizza; thus, leaving me to fend for myself. While I was being overloaded with salads/sandwiches, the two guys in pizza stood there helplessly with nothing on their screen. While they couldn't do anything to help, the idea of hiring two people to pizza instead of an extra to salad/sandwiches was an incompetent thing to do, and it only added to the stress of working inside a hot, nasty kitchen. Working in the salad station was/is a trap, and I see why hardly anyone lasts in that station without either transferring or quitting completely. Salad/Sandwiches must remember all the ingredients for EVERY salad. Sounds easy until you see that there are far too many salads to remember by heart. Management would not allow you to move on to another station unless you remember salads that not even the management knows. It was simply their way of keeping a coworker confined to salad/sandwiches...and now I see why other coworkers avoided working over there. . High stress was to be expected, but hardly getting help (being a female worker) was ridiculous. I had to operate both salad/sandwiches when both screens were packed full of orders, and the management expected me to literally do all of those things at once. When overwhelmed with work, I was told that it was my fault for not being organized. Yeah, excuse me for not having four extra arms. I wanted a clerical position, but I soon found out that moving to that position wasn't going to happen since the salad/sandwiches position is a TRAP. Management regularly allowed orders pass the closing hour, even after the kitchen closed. At certain locations, management made up rules---basically trying to flex their managerial muscles on coworkers who they felt they could. Many other male coworkers (when frustrated) would throw serious fits of rage, (slamming things, bouts of swear words etc), but those same coworkers seemed to have kept their jobs....coworkers who worked there for YEARS. When I became angry, I was written up twice and threatened with suspension---which ultimately left ended with a subtle "you're fired". Servers were at times more annoying than guests with asking for salads before they would even appear on the screen, and often getting orders wrong which resulted in me stopping my rush flow to make side salads....yet they wondered why salads were coming out late most of the time.

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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