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The Cheesecake Factory

Engaged Employer

The lack of management made the Chicago location a zoo. - Hostess/Front Desk The Cheesecake Factory Employee Review

1.0
Mar 14, 2012
Recommend
CEO approval
Business Outlook

Pros

I would have quit after one month if I didn't love my coworkers, and we all said the same thing. The training program was good, the only problem was that after training the requirements/responsibilities weren't reinforced, so many 'forgot' their training or just slacked.

Cons

Low pay, employees treated poorly, management was lost, white pants, guests were rude-a guest once called me a handful of names and threw a menu at me, I continued to apologize the entire time because the customer is always right, the manager ended up giving them free cheesecake instead of asking them to leave for assaulting an employee. Terrible work conditions, we would work a 12 hour shift with no break, and if we did get one they forced us to clock out for 30 minutes...so 1 break if we were lucky and it was unpaid. Lots of employees look at a task that needs to be done and don't do it because they know someone else will do it--the person doing the extra work doesn't get rewarded, the person not doing the work doesn't get punished.

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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