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The Cheesecake Factory

Engaged Employer

Very fast pace, you will almost always be doing something, whether it is in your job description or not. - Host/Hostess The Cheesecake Factory Employee Review

3.0
Oct 20, 2017
Recommend
CEO approval
Business Outlook

Pros

The people are nice there, the food is very good, you get to learn about the restaurant business the host staff really appreciated me. If you work hard you have a better chance of getting paid more

Cons

I did not think the management appreciated me until the weeks before I was leaving, I gave them 2 months notice and my manager seemed very annoyed with me. The servers would seem annoyed if I gave them a table that they did not want, except that was the only place I could take them.

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The Cheesecake Factory Response
8y
Thanks for taking the time to leave your feedback! We're so glad you felt appreciated by your coworkers and that you enjoyed the food. We're sorry to hear that you didn't feel like your managers appreciated you. As you can imagine, our managers are under a ton of pressure with how busy our restaurants can be, but regardless, we always expect that appreciation and recognition are at the core of their interactions with staff members. We'll try and do a better job of making sure all of our managers understand that. Thanks for working with us, and we certainly hope you'd consider returning again in the future!

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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