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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory has thought of everything! You will have every tool you need! - Server The Cheesecake Factory Employee Review

5.0
Mar 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Family like Coworkers. Challenging, fast-paced, cooperate "cookie cutter" (aka by the book) work environment. Service is lead by fearless leaders and the service teams are strong. If you have what it takes the compensation is very, very nice. Tip averages can be above 21% with shift sales easily 1k plus. Healthcare at 25 hours! Paid time off, sick leave, career advancement. Options to travel and train, open new locations all across the world. I honestly feel as if The Cheesecake Factory has thought of absolutely everything, you will be provided with every tool you need and the chance to succeed every shift I guarantee it. If you have the drive and skills this is an amazing job and career starter or the perfect place to work while you start your career elsewhere.

Cons

If you're not cut out for this fast pace or do not have the skill set for the job you claim to be able to preform, (at this high level of execution) you will end up elsewhere. To be fair this is all described to you and it really is a make it or break it position. Not the right job for everyone, you must be able to handle high stress scenarios and execute flawless performance by multi-tasking in a way that wows the guest at your orchestration, speed, confidence and most important genuine care for their amazing experience. (If this is what you enjoy doing what I just wrote is not really a Con, just a challenge)

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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