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The Cheesecake Factory

Engaged Employer

Overall, left a bad taste in my mouth šŸ˜’ - Host/Hostess The Cheesecake Factory Employee Review

2.0
May 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Doesn’t take long to be eligible for health insurance. Usually plenty of hours to be had. Enjoyed working with about 95% of the staff and managers.

Cons

Was verbally harassed on a daily basis by another ā€œseniorā€ employee for WEEKS before management effectively ā€œresolvedā€ (huge eye roll here) the situation. Should’ve known this was a bad omen as it was my first month or two on the job. Was consistently praised for my ability to train thoroughly, yet somehow never received a timely performance review or raise. Was gaslit into believing I should be doing training videos at home for FREE... and made to feel like I was being unreasonable about demanding to be paid for completing easily more than 4 hours of videos. Someone make it make sense šŸ™ƒ Was told upon finding a new job that I was welcome back anytime (despite all this I tried my best to remain positive, but I’m sure my frustrations were felt). Upon being laid off from my new job after the pandemic, called to reapply for my old job and everyone was on board until I spoke with the same manager who refused to pay me. Suddenly they weren’t so big on being a ā€œcheesecake familyā€ and decided to turn me down, I assume because I made a lot of noise about not being paid for the aforementioned training.

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The Cheesecake Factory Response
5y
We’re so sorry to hear this. Please contact our Careline to express your concerns at (866) 226-3183. You can remain anonymous if you wish.

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

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