employer cover photo
employer logo
employer logo

The Cheesecake Factory

Engaged Employer

Miss it Already, Miss it Always - Gm/Assistant General Manager The Cheesecake Factory Employee Review

4.0
Oct 15, 2014
Recommend
CEO approval
Business Outlook

Pros

The Cultural and Systematic approach , along with the workplace relationships created make it an outstanding work experience. The amount of sales potential make it lucrative in any position. This is due to the amount of hard work that comes with employment at a world class restaurants. It's like a theme part (e.g. Magic Kingdom D.W.)The guest wait to eat just like they wait for space mountain. It were people plan to celebrate at or come everyday to eat. One has the opportunity to advance if you navigate correctly through a very an opportunity laden restaurant company. The ever changing , but foundationally the same formula makes it possible for any competent -hard working manager to advance. Showing up early, staying late , building relationships, and learning the vast amount of operational information makes opportunity at the leader in upscale casual dining. Every location is unique as far as the "characters" but the story is always extremely the same. Busy and ever evolving. The restaurant is a cutting end, world-class, advanced operational profit machine. Your co-workers become you best friends and the company creates magical experiences for the staff and the guest. It will be challenging and most likely the most complex, busiest restaurant your ever work at. It fun going to work if you like hospitality and sales volume.

Cons

Like any corporation who you know is often what moves you forward rather then what you actually do. Your direct supervisor is judge, jury, the major decision maker in your career progression. Often nepotism ,personal friendship advance people, rather than actual contribution. Mid- level management is potentially really leaned on to operate. You earn you money coming up. Accountability is inconsistent and many talented managers are not advanced in favor upper-management friendships. Each restaurant is like a 10-15 million dollar government. Truly ran like a Kingdom. Just hope you have a god royal family running the fraternity, sorority, even sometimes cult-like atmosphere.

Explore other reviews about The Cheesecake Factory

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, Steady amount of work throughout the year, Supportive team and management, Understanding for employee situations, Predictable workflow

Cons

Mandatory holiday work, Difficult to get weekends off, Restaurant does not close or slow down unless absolutely necessary

5.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Cheesecake Factory is easily the best company I've ever worked for...and I've been through a lot. Beginning with the company culture, and extending all the way through operations and into our restaurants, I've been inspired every day by the approach everyone takes to their positions and their daily interactions. Other companies hold certain values, but everyone at The Cheesecake Factory believes in and lives by them every day. The warmth and dedication to their individual roles and responsibilities is only amplified by their commitment to integrity, decency, and doing whatever it takes to support every single person else around them. Everyone is not just accepted but welcomed with open arms for who they are and what they bring to the office every day. I couldn't say enough good about this place, and I hope to never leave.

Cons

Like every company that's been around for almost 50 years, it's a little slow to adapt to current times when it comes to technology or a few other recent best practices. But no one is closed to new ideas—it just takes a while for them to take hold. Salary levels are fine, but growth takes time at the company—mainly because no one ever leaves (in a good way)—and that may not be the best fit for everyone. But the pros about this place make it worth it.

See reviews by: Helpful|Rating|Date|All