Pros
Can't think of any.
Cons
Cheesecake takes itself very seriously, and they talk a big game about caring about employees, but they simply don't. Scheduling is a mess - there's absolutely no way you shouldn't be able to make a schedule for a 2 week period rather than just one released on Friday. I shouldn't have to wait until Friday to know if I'm free the following Friday - employees have lives too and they'd like to be able to plan their time. It's obviously management's laziness, and since there are 7 managers at any given time there's no way one can't take the extra time to just set the schedule. If you don't care about your employees time and work/life balance then don't pretend to care about your employees at all. Good luck requesting off ever - it won't happen. In terms of why it is awful to be a server - most of the "extra steps of service" are asinine and actually take away from the customer's experience because if a customer wants a straw they shouldn't have to wait 10 minutes for their server to get it for them because they have to consolidate steps and have to get a bev nap to present the straw to the customer because god forbid you just have wrapped straws in your apron and you can't automatically give them a straw even though every customer wants one. It's a restaurant and yet they don't understand the basic wants and needs of the average customer.