Great Start - Customer Service Representative The Cigna Group Employee Review

4.0
Oct 26, 2016
Recommend
CEO approval
Business Outlook

Pros

This was my first full-time position after graduating from a university. Working for a well known corporation was exciting, and the onboarding was excellent. Classroom training was provided, and paid.

Cons

I liked what I did, but the metrics were too harsh to stick to at times (every cold call is totally different, being timed per call was tough). I learned a lot but was not sad to say goodbye.

Explore other reviews about The Cigna Group

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity to have a solid WLB

Cons

Low upside in this industry compared to other sales roles

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The Cigna Group Response
1d
Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!
3.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, very understanding and kind management

Cons

Very complicated position, things outside of your control aren't taken into consideration when determining metrics so you're negatively impacted and it's really unfair. Equipment issues aren't taken seriously.

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