Pros
Professional environment, supportive management, regular meetings with managers discussing performance and career goals. They give you tons of PTO, although it can be hard to get the days you want scheduled. The benefits are cheaper than you'd get working for another company with the same Cigna plan. The hours are stable and you never work weekends or holidays.
Cons
There are so many missed opportunities to improve it is overwhelming. There is little to no communication between departments, all kinds of technology glitches, and the mistakes that get made within departments are big mistakes that affect hundreds to thousands of people. For a department with so many customers, Cigna needs a huge upgrade on its technology, processes, tools, and administrative functions. On an individual note, I was promised a raise and a bonus after a year in my position and it still has not happened. All of my coworkers of the same position including myself have tried to apply to other jobs within the building and cannot get hired outside of our current roles. We were told after 1 year in our position we could apply for other jobs and management tells us over and over how quickly people change departments but that has not been our experience. People I know who have been in their position for 2-3 years can't get hired in other departments, even though their knowledge would benefit them in the next role. They will not even interview anyone, they decline qualified applicants without giving them a fair chance. Also they only give you Christmas Day off, not even Christmas Eve, and are extremely limiting on how many people they will let leave, and that is very disappointing. You can't even schedule holiday time off until the end of October so by that point if you need a plane ticket it will be expensive. I wish they would understand that people want to be with their families and don't want to have to travel back to work on Christmas night.
