Good pay for the area if you can deal with terrible management and keeping to yourself. - Customer Service Representative The Cigna Group Employee Review

2.0
Jun 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Better paying job for the area Decent benefits Ability to work from home and be relatively flexible on schedules

Cons

Promotions are almost always based on favoritism Management style needs improvement Unorganized Very easy to get in a bind as an employee with how disorganized it is, yet very difficult to resolve as no one ever knows what they’re doing and are hardly there to “help” as they claim (benefits center) Lots of gossip

Explore other reviews about The Cigna Group

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with great benefits.

Cons

Pay raises are yearly but not significant.

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The Cigna Group Response
2mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I was based at Cigna’s Bloomfield headquarters and thoroughly enjoyed my time there. I had the opportunity to work alongside exceptionally smart, action-oriented colleagues and business partners who were knowledgeable, responsive, and dependable. People knew their subject matter, provided direct answers, and consistently followed through on their commitments. The organization was highly professional, well-managed, and organized. The Wilde Building had a positive, forward-thinking energy that made it an enjoyable place to work. The cafeteria offered excellent food options, and the views overlooking Gillette Ridge Golf Club were a nice bonus. 30% annual bonus was greatly appreciated. Finally, I personally believed in the leadership of the CEO and the entire ELT.

Cons

During my two years with the company, I reported to three different managers, which created instability. One manager, in particular, created significant challenges for both the broader team and me. Multiple team members raised concerns with Human Resources, but no action was taken. The company also regularly conducts smaller-scale workforce reductions and position eliminations. These actions can occur across various departments and at different times, which creates uncertainty among employees. Because these reductions are small, they don't trigger a WARN Act or receive media attention. As a result, employees feel a heightened sense of job insecurity regarding future organizational changes.

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The Cigna Group Response
14h
Thank you for sharing your thoughts with us. We truly value your input and appreciate you taking the time to share your experience with The Cigna Group.
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