Stay Away Unless Desperate - Claims Analyst The Cigna Group Employee Review

1.0
Apr 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Work From Home, Scheduling Flexibility

Cons

Unrealistic expectations on employees, micromanagement, poor opportunity for advancement, poor pay, poor health benefits, poor retirement matching, unhappy culture, and high burn out. Every employee I know in this department has worked through their breaks and after hours even when overtime isn't available (i.e. employees didn't receive compensation for time worked in order to meet metrics). When unrealistic metrics aren't met, employees are let go (sometimes without much warning and in humiliating ways). Terrible work life balance. Diversity and inclusion doesnt include any anti-racism work. Senior leadership is mostly white men. Senior leadership held an LGBTQIA+ panel without including any LGBTQIA+ people and didn't take feedback & questions seriously. Leadership speaks poorly of and makes jokes about our customers using benefits for mental health/ illness. CEO townhalls are all lip service and no action. No opportunities for expanding skills that would be conducive to career growth. If you must accept a role here, leave as soon as you can.

Explore other reviews about The Cigna Group

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity to have a solid WLB

Cons

Low upside in this industry compared to other sales roles

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

I was based at Cigna’s Bloomfield headquarters and thoroughly enjoyed my time there. I had the opportunity to work alongside exceptionally smart, action-oriented colleagues and business partners who were knowledgeable, responsive, and dependable. People knew their subject matter, provided direct answers, and consistently followed through on their commitments. The organization was highly professional, well-managed, and organized. The Wilde Building had a positive, forward-thinking energy that made it an enjoyable place to work. The cafeteria offered excellent food options, and the views overlooking Gillette Ridge Golf Club were a nice bonus. 30% annual bonus was greatly appreciated. Finally, I personally believed in the leadership of the CEO and the entire ELT.

Cons

During my two years with the company, I reported to three different managers, which created instability. One manager, in particular, created significant challenges for both the broader team and me. Multiple team members raised concerns with Human Resources, but no action was taken. The company also regularly conducts smaller-scale workforce reductions and position eliminations. These actions can occur across various departments and at different times, which creates uncertainty among employees. Because these reductions are small, they don't trigger a WARN Act or receive media attention. As a result, employees feel a heightened sense of job insecurity regarding future organizational changes.

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The Cigna Group Response
1w
Thank you for sharing your thoughts with us. We truly value your input and appreciate you taking the time to share your experience with The Cigna Group.
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