Benefits great, burnout inevitable - Case Management Analyst The Cigna Group Employee Review

2.0
Jun 6, 2022
Recommend
CEO approval
Business Outlook

Pros

401K, PTO, pay is above average for most RD jobs

Cons

- It's labelled as a work from home job however it is NOT flexible. You work off a landline so you can only work at your home desk. Your headset is wired so no pacing or moving on calls. They have not offered wireless headsets. I feel like a telemarketer. - Micromanagement - you are expected to track your time with each task you do using a timer. - You have 0 control of your day. Appointments are scheduled for you and are back to back all day. There is currently no appointment cap and some of our case loads are close to 100 - While our PTO is generous, you have to jump through hoops to request the time off - If you take PTO, expect your workload to be backed up accordingly - Your appointment is not just an appointment. You must document while also completing tasks in at least 3 different browsers - You are expected to counsel on pretty much any condition. Which is great but with limited time to complete CEUs or prepare for appointments ahead of time, I often feel inadequate for some cases - Some people are referred to you and could care less to talk to you - Little time to network or work on stretch projects to grow in your role or into a new role - Little time to interact with your teammates to build a sense of community

Explore other reviews about The Cigna Group

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with great benefits.

Cons

Pay raises are yearly but not significant.

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The Cigna Group Response
2mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
4.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
1w
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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