Superficial, Politically Charged, and Emotionally Unhealthy Workplace - Experienced Guide The NOW Employee Review

1.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s an aesthetic place to work:)

Cons

Unfortunately, this organization operates on personal politics rather than professionalism or performance. The environment is dominated by gossip, favoritism, and exclusionary behavior. New employees are often met with dismissiveness or belittling, which creates a culture of intimidation rather than collaboration. There is little emphasis on empathy, accountability, or emotional intelligence. Feedback is rarely constructive and often rooted in personal bias. While some may thrive here if they fit the preferred “image” or social mold, those who value authenticity, respect, and healthy communication may find the environment draining and demoralizing. Overall, this workplace prioritizes appearances over substance and conformity over integrity. I would encourage future applicants to consider whether the culture aligns with their values before accepting a position.

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The NOW Response
1mo
We appreciate you taking the time to share your thoughts with us as we take employee feedback seriously NOW & Always. We are sorry to hear about your experience at The NOW and would be happy to learn more about how we can improve. Please feel free to reach out to our HR team anytime to discuss this. Wishing you the best.

Explore other reviews about The NOW

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling Great management Team building Aesthetic environment Easy enhancements Friendly clientele, mostly regulars Typically full bookings year round

Cons

Last minute bookings (10 minute notice) Late cancellation exceptions

2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The therapists, management and other EG’s were great.

Cons

Everything that’s wrong with the corporatization of the ‘wellness’ industry can be found right here. More focus on the aesthetics of the space than the experience of the humans working IN the space is the core of the problem. Someone from the corporate office came in and spent a lot of time moving the retail items in the lobby an inch over and making sure that no employee personal items were visible but yet was completely unmoved by the five layers of filth on the break room floor. There is no employee bathroom. In fact, there is ONE bathroom for the entire spa -that has upwards of 25+ people on the premises at any given time. The ‘break room’ is the size of my bathroom, no exaggeration. Employees regularly eat lunch or take breaks in their cars because there’s no room, and since the break room is actually a utility room - where cleaning supplies, towels and the washer and dryer are are stored and used, it can get hot quickly (the AC didn’t work several times in the summer in the short time I was there). This is also where the computer to clock in is kept. With up 8 therapists and people clocking in and out, there is hardly room to stand. Spotted a roach crawling up the dryer in the middle of the day. High turnover.

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