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The Zappos Family

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better than most, but not a good work/life balance - Buyer The Zappos Family Employee Review

4.0
Mar 28, 2016
Recommend
CEO approval
Business Outlook

Pros

flexible schedule great discount nice co-workers fun culture nice job perks great health care

Cons

not the best work/life balance seems to be a lack of direction from the top too many people involved, hard to get things done holocracy or no managers has really shaken things up and not for the better focus has gotten away from driving sales

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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