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The Zappos Family

Is this your company?

The most reward experiences of my professional career thus far. - Merchandising The Zappos Family Employee Review

4.0
Aug 19, 2011
Recommend
CEO approval
Business Outlook

Pros

Bright, passionate people all working toward shared goals. The positive energy is palpable. High value is placed on building authentic relationships with inner and outer department teammates. Highly, highly social workplace. Which is great for a lot of people but not for everyone. If you are worker bee that prefers to plop down at a computer and plug in the headphones, this is not the organization for you. Expect interruptions, expect not to check off all the items on your daily to do list but know that you will have be challenged to give all of yourself everyday. And it's worth it! Tremendous opportunities for growth.

Cons

Work/life balance can be a challenge depending on the department. What makes this not completely a 'con' is that you become friends with most everyone you work with. So often, it doesn't feel like work at all and I mean that honestly. When you are truly passionate about the work you do and who you are doing it alongside - it makes it a lot easier to strike that balance.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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