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The Zappos Family

Is this your company?

Whole lotta crazy - Senior Content Coordinator The Zappos Family Employee Review

2.0
Jul 28, 2016
Recommend
CEO approval
Business Outlook

Pros

I loved my time at Zappos. I was able to grow a lot there and I made some life long friends, I earned an irreplaceable skill set and I truly feel like I grew up there. Zappos was home for me.... right up until the time it wasn't. The perks are outstanding. Killer benefits, flexible schedule, decent pay after some time and the ability to learn and grow and change at your own pace.

Cons

My biggest gripe is that I felt like I was part of a sociology project, forcing the move downtown so that we could be part of this revitalization. like DT Vegas was the end all be all of places to be. Switching us to Holacracy without having any solid training for it, just boom... no managers, have fun! And the problem with that is that people who were good leaders got shoved down, and in their place are these wishy washy whiners!!!! It's not working. It wasn't working when I left and it's not working now. With over 300 people leaving, most of which were pioneers for the company... that's gotta say something. But the uppers are oblivious, so caught up in their own hype that they refuse to admit where the problems are. I miss it there, I miss the way it was and I miss the environment, but what was once fun and a little weird is now some kind of weird experiment. Odd.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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