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The Zappos Family

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Great Place to Learn and Grow with - Anonymous employee The Zappos Family Employee Review

5.0
Mar 1, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The environment is great. Management acknowledges the hard work of the working class employees that are the backbone of the operations.

Cons

The 365 day work environment is hard for many. You need to get used to working on weekends and working the occasional 12 hour day (especially during peak season) but this is countered by the great work relations of you have with team members, so work isn't an annoyance at all.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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