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The Zappos Family

Is this your company?

Good for what it was: an online retail company with employee perks. - Lead The Zappos Family Employee Review

3.0
Jan 24, 2018
Recommend
CEO approval
Business Outlook

Pros

Great benefits, food on-site, cool campus, mostly chill environment, slightly better than average pay for the retail industry and area.

Cons

Nepotism runs rampant and it is very difficult to move up if someone decides they just don't jive with you. It is all about who you know (or rather, who your regular drinking buddies are), so unqualified people tend to be put in places of power. In addition, they like to make you believe they support a work/life balance, but the reality is, they want work/life to be all-inclusive of the them. If you aren't a drinker, don't go to every event or simply don't want to go get trashed at the Gold Spike after work every day, you will find yourself ousted socially and professionally.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

1
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