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The Zappos Family

Is this your company?

Too Cult-like - Anonymous employee The Zappos Family Employee Review

2.0
Sep 3, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love them as a consumer. For online retail, it simply doesn't get any better. Smart and successful CEO/CFO.

Cons

Weird, cult-like culture. Too much effort put into "rah-rah" and not enough into genuine quality/care for employees. Hard-pressed to find anyone outside the call center much over 40. Another company that thinks they are out of the box but are so far inside the box they can't even seen the corners.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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