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The Zappos Family

Is this your company?

Best work experience yet. - Designer The Zappos Family Employee Review

5.0
Sep 15, 2012
Recommend
CEO approval
Business Outlook

Pros

The relaxed and flexible schedule enables you the freedom to take ownership of your projects. Very little micromanaging. Zappos definitely knows how to party which also builds many relationships outside of work. I feel like I work with a huge group of friends. Everyone is very passionate about what they do and with the new initiative downtown the sense of community with our city adds to the dynamics of the company. There is a lot of opportunity for growth.

Cons

There is a lot of restructuring withing of departments since my time here. Often not enough time is given for the team to prove valuable before its changed once again. New positions are created from within so there are constant growing pains. There is a little feeling of struggle when it comes to the forward movement of our creative. From a creative standpoint, all departments choose to work independently leaving our brand a little inconsistent.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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