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The Zappos Family

Is this your company?

Used to be a great company, now incredibly mismanaged. - Customer Loyalty Team Member The Zappos Family Employee Review

3.0
May 23, 2018
Recommend
CEO approval
Business Outlook

Pros

The benefits are fantastic, some of the best health insurance I'v ever had and the on-campus amenities are pretty nice. Many of the people who work there are very cool and can become friends outside of work too.

Cons

The company tried to be "self-managed" but somehow the end result is still being tightly managed while being told that you are not. While feedback used to be personalized and about the "story behind the numbers", now you're just a number on a spreadsheet. They spend a lot of time telling you that you can progress to any department that you want, but unless you're out drinking with the right people multiple times a week, that isn't true. The culture is based almost entirely around drinking, and while they offer alternatives, you'll be left behind if you don't drink. Overall, not at all the company that it was a few years ago.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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