employer cover photo
employer logo
employer logo

The Zappos Family

Is this your company?

Leadership Doesn't Actually Do Anything, Rampant Favoritism, Lazy Work Ethic - Anonymous employee The Zappos Family Employee Review

2.0
Jun 25, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People are nice, good health benefits, fun parties

Cons

Tony Hsieh has checked out of Zappos years ago, and doesn't care how it affects the employees morale. The inner leadership circle is comprised of long-standing employees who don't do anything, nor do THEY care about employee morale or happiness. Execution on projects is lazy, a "cut-corners" approach, a "this should be good enough" attitude, and absolutely no desire to disrupt the retail world. No wonder there's no differentiating reason to shop at Zappos anymore.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

1
See reviews by: Helpful|Rating|Date|All