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The Zappos Family

Is this your company?

Doesn’t deliver happiness to employees - Anonymous employee The Zappos Family Employee Review

2.0
Sep 22, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The day to day work ethic is not very intense at all. Hours are flexible and understanding for most teams and departments. Peers are great, and pay is good for the location. Medical benefits are top notch.

Cons

Leadership and high level competence is lacking in almost every department. HR is unable or unwilling to help as their hands are tied by their own leaders as well. Company strategy has been absent for years, and there’s little chance this will change due to senior leaders’ unwillingness to realize deficiencies and correct them. I have survived several instances of highly unprofessional and demeaning behavior directed at myself and my team. I will bear these traumas for many years to come. I will find it difficult to look back on this company as a great place to work, so much so that I can no longer even be a customer. Think long and hard before you accept a job here, as there’s few opportunities in Vegas and you’ll likely have to move if you become unhappy. If you’re driven and would like to make a difference at work, you will become unhappy. If you’re okay with coasting, you might be fine.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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