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The Zappos Family

Is this your company?

Horrible cult to work for - Picker/Packer The Zappos Family Employee Review

1.0
Mar 9, 2013
Recommend
CEO approval
Business Outlook

Pros

Free lunch, if you can choke it down, the food is pretty bad. Cheap vending, used to be free but now it's a quarter. Basketball court, free gym.

Cons

Used to be great before Amazon took over, now employees are leaving left and right because they have to pay for the health insurance that used to be free, which isn't so bad I guess, but Amazon is making employees pay back the money they made after the acquisition from raises they got from Zappos, which is crap. Also the place is extremely clickey and it's impossible to move up on merit, only if you kiss the right butts can you go anywhere. What used to be a fun job just turned into something that was too focused on quotas.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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