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The Zappos Family

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One of the Worst Jobs I've Ever Had - Anonymous employee The Zappos Family Employee Review

1.0
Mar 15, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free food If you like to drink booze (not the Virgin kind) during working hours this is definitely the place for you! If you can act like an idiot on the phone for 8 hours a day, again, this is the place for you!

Cons

Horrible management that encourages you to quit and take the money if "they" feel you don't fit their culture. Everyone is constantly watching every move you make, all calls are being criticized, monitored and recorded. They put you through hell to get this low paying job and then come to find out there is more and more hurdles then you can even imagine just to keep your job-would have never, and I mean never had accepted the position if I was aware of this.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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