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The Zappos Family

Is this your company?

Culture that creates loopholes - IT Analyst The Zappos Family Employee Review

3.0
Mar 31, 2013
Recommend
CEO approval
Business Outlook

Pros

Laid back environment, random parades, no dress code, free food and drink.

Cons

The New Hire training program is a novel idea but it waste a lot of resources and money. Ppl. in charge who don't like certain individuals can get rid of ppl as "non-culture fits". Lack of direction and vision by management. I initially respected the message they were sending out to the public of culture but the leadership has his own agenda. He is currently just a figure head whose interest lie in other projects rather than the future of the company. The company is basically running on smoke and mirrors and only a matter of time until Amazon takes over completely.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

2
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