This is more so a review of the Customer Loyalty department--not the company as a whole. - Customer Loyalty Team Member The Zappos Family Employee Review

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Changes in the company led to the studio closing.

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.