employer cover photo
employer logo
employer logo

The Zappos Family

Is this your company?

A brilliant idea poorly executed - CLT The Zappos Family Employee Review

2.0
Sep 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Great health benefits and lots of parties, free stuff, and made life long friends.

Cons

In the beginning in training you are made to feel like you work at an adult Disneyland. Once I started actually started working my job I saw it for what it really was eventually(just another call center). My department was very unorganized and full of leads that were unfit to have that title. There was alot of unnecessary changes and confusion. No real room for progression and advancement unless your were friends with the people with power to get you into certain roles. I saw ALOT of inappropriate and disturbing behavior that I will not say on this platform. Alot of money spent on unnecessary big company parties that could have been used to give us raises. My decision to leave was solely based on how they treat people that have invested over 10 years with this company. Alot of them are unhappy and unsure if even a year from now they will still have a job after dedicating so much time. That was sad to me that there is no job security even with them. I felt like they received no recognition and brought it to the attention of higher ups and they did nothing. It was once the best job I ever had at once and towards the end it became unbearable to wake up and go there.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

1
See reviews by: Helpful|Rating|Date|All