employer cover photo
employer logo
employer logo

The Zappos Family

Is this your company?

CEO Has Checked Out - Anonymous employee The Zappos Family Employee Review

2.0
Aug 30, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Friendly co-workers -Good work environment -Freedom to move fast without fear of punishment from breaking things

Cons

-General lack of focus on running the business; everything has become about improving downtown which has been a tremendous distraction and makes little business sense (I know pitch -- create a downtown tech community and be able to hire from that talent pool -- but it's all cover for the fact that Tony is over Zappos) . I can't believe that Amazon is OK with this. -Tony, Zappos CEO, has stated publicly that he spends "100% of his time on Downtown Project." -Lower-than-average compensation due to no e-commerce competition in the area. -Reduced health benefits over the past year (you don't need to pass increased costs onto your employees just like you don't have to pass on fluctuations in UPS shipping prices onto your customers). -Spin factor: the company has become fond of sugar coating everything instead of communicating with us like adults (see health benefits, downtown project, tech projects).

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

1
See reviews by: Helpful|Rating|Date|All