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The Zappos Family

Is this your company?

Great starting point for enterprise development, but quickly slid into a downtown project - Software Engineer The Zappos Family Employee Review

3.0
Oct 22, 2013
Recommend
CEO approval
Business Outlook

Pros

- Generally lots of really smart people who are happy to help you grow technically. - Attempts to make sure employees are happy. - If you're on the right team, it can feel more like family than work. - Lots of opportunities to learn enterprise level software development and dig in to code base.

Cons

- Bureaucracy tends to take a small, lean project and over complicates it, which oftentimes leads to it never being completed. - Sometimes the core value of "embrace and drive change" is used as a trump card for having to deal with changes that don't feel completely thought out. - The perks that were raved about 2 years ago were a lot better for the employees than they are today. - Work/life balance is encouraged, but since the move downtown, there is sometimes a sense that "if you're not getting involved in downtown initiatives outside of work, you're not really on the inside". - Growth within the company doesn't feel like it's based on merit/performance as much as time and involvement in the downtown initiatives.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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