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The Zappos Family

Is this your company?

Met a lot of good friends. Was underpaid and had to deal with a lot of ridiculous politics. - Anonymous employee The Zappos Family Employee Review

3.0
Jan 8, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people. Casual atmosphere. Free coffee. All the stuff you get at most good companies these days.

Cons

Low pay even for seniors positions. Change in title and responsibility does not equal increase in pay. Some sr. managers and directors have no idea what they are doing (others are good). I personally left because I was teaching my boss more than he was teaching me.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

2
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