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The Zappos Family

Is this your company?

I enjoy going to work and hanging out with my family (team)! - Anonymous employee The Zappos Family Employee Review

5.0
Apr 25, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I enjoy the focus on culture, customer service and community that it has. Especially recently with a big focus on the revitalization of downtown Vegas. DT Vegas is really becoming a great spot to hang out after work or on the weekends. It has more of a local vibe which is very attractive since the rest of Las Vegas is focused on tourism. Benefits, teammates, family feel, fun culture, always something fun going on, ability to be yourself and they are okay with that, openness, opportunities for growth.

Cons

They give the employees so much and sometimes the employees can take that for granted. So, I guess, a sense of entitlement from some employees.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

2
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