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The Zappos Family

Is this your company?

Totally fell in love with this place, but it just wasn't for me, I guess. At least, that's how I was left feeling. - Bottom of the Barrel The Zappos Family Employee Review

1.0
Jul 18, 2014
Recommend
CEO approval
Business Outlook

Pros

IN THE BEGINNING…It was great! I was happy. Promised lots of stuff like attention to progression, a caring environment. Passionate people to work with. Great insurance and benefits like cheap meals (albeit CHEAP)

Cons

Awful leads. FAKE FAKE FAKE people. You need to brown nose just to get anywhere. "Embrace And Drive Change" at quick rates, regardless how dramatic changes happened, i.e. WMS, (the Amazon warehouse management that went into place went COMPLETELY awry) The time when our system was hacked (probably a disgruntled employee), we had to "embrace and drive change" by being moved out of one position into another. The constant feeling that you are probably the next one to go after seeing 3-4 of your "family" get terminated out of the blue. Too much of a party place made for kids right outa high school, unless you have been with the company since the beginning.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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