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The Zappos Family

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Zappos isn't what it used to be - Software Engineer The Zappos Family Employee Review

2.0
Jul 27, 2021
Recommend
CEO approval
Business Outlook

Pros

When Tony was CEO, it was the dream place to be. There was never a doubt that the company cared about you. Health benefits, parties, catered lunches, onsite events, culture, the people... It was the happiest place on earth. I felt like family and had never been happier at work.

Cons

With the new CEO, Zappos is not a happy place anymore. More than half the company has left and more keep leaving. The culture has died and it's merely a workplace now. Senior management is awful, they don't have a culture bone in their body and they don't treat you like family anymore.

Explore other reviews about The Zappos Family

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and supportive work environment, Direct supervisor was fantastic and very supportive

Cons

Changes in the company led to the studio closing.

1.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

In the beginning of my time at the company, there were so many positives. I struggle to find a single one, now.

Cons

Everyone from old Zappos quit or was forced out and replaced by people who have clearly never had a job before, yet get paid way more than I do. Leadership is scarily terrible. I went to HR on leadership many times but they didn’t care and told me I was the problem for enjoying the “old Zappos”. I am not allowed to list specific names in my review or else “new Zappos” remove it, but do not join marketing for LACK of experienced, smart, and kind hearted leadership.

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